Radio Holland is proud to announce its adoption of the (Comité International Radio-Maritime CIRM Code of Practice for Service Providers, a standard developed by leading companies in the maritime service industry. This endorsement signifies our commitment to delivering consistent, high-quality services aligned with the industry’s best practices.
About the Code of Practice
The CIRM Code of Practice outlines the standards that customers can expect from service providers who accept this code. It aims to ensure that the services offered maintain a consistent level of excellence, adhering strictly to recognized industry best practices.
Scope of the Code of Practice
This comprehensive code governs the work performed by a service provider’s engineers or subcontracted engineers in the installation, repair, and maintenance of marine electronic equipment and systems on ships. The coverage includes, but is not limited to:
- Statutory Class surveys (e.g., radio surveys and APT)
- Manufacturer-recommended preventive maintenance activities
- Software maintenance
- Installation and commissioning
- Fault finding and problem-solving
Our Commitment to Customers
Service providers embracing this code make a clear 10-point commitment to their customers:
- Compliance and Insurance: We comply with all applicable legal requirements and carry appropriate liability insurance.
- Prompt Response: We acknowledge, assess, and respond to all service requests promptly and efficiently.
- Transparency: We treat customers with fairness and transparency.
- Customer-Centric Solutions: We endeavor to offer solutions based on the urgency and availability, providing multiple options where possible.
- Qualified Technicians: We appoint engineers who are thoroughly trained, well-equipped, and fully prepared.
- Genuine Spare Parts: We use only genuine spare parts in our services.
- No Overcharging: We never charge for unnecessary parts, services, or guarantees.
- First-Time Fix Approach: We aim to resolve issues on the first visit and immediately report any additional findings.
- Environmental Responsibility: We address environmental sustainability concerns where appropriate.
- Adherence to Best Practices: We strictly adhere to all best practices as outlined in the CIRM Code of Practice for Service Providers.
By adopting the CIRM Code of Practice, Radio Holland affirms its dedication to excellence and reliability in serving the maritime industry.