Radio Holland Earns Esteemed CIRM Certificate of Conformance

We are proud to announce that Radio Holland has been awarded the Certificate of Conformance for the CIRM Code of Practice for Service Providers. This recognition underscores our commitment to delivering high-quality services in the installation, repair, and maintenance of marine electronic equipment and systems on ships.

What is the CIRM Code of Practice?

The CIRM Code of Practice is designed for companies involved in marine electronic services. It sets clear expectations for the quality and consistency of services provided, ensuring they are conducted according to industry best practices.

Scope of the Code of Practice

This comprehensive code regulates the work of service provider engineers and subcontractors, covering various aspects of marine electronic services such as:

• Statutory Class Surveys: Including radio surveys and APT
• Preventive Maintenance: Activities recommended by manufacturers
• Software Maintenance: Regular updates and maintenance tasks
• Installation and Commissioning: Proper setup and initiation of systems
• Fault Finding and Problem-Solving: Efficiently diagnosing and fixing issues

Our Commitment to Customers

By embracing the CIRM Code of Practice, Radio Holland makes a clear ten-point commitment to our customers:

1. 1. Compliance and Insurance: We adhere to all legal requirements and maintain appropriate liability insurance.
2. 2. Prompt Response: We promptly acknowledge, assess, and respond to all service requests.
3. 3. Transparency: We treat customers with fairness and openness.
4. 4. Customer-Centric Solutions: We provide solutions based on urgency and availability, offering multiple options when possible.
5. 5. Qualified Technicians: Our engineers are thoroughly trained, well-equipped, and ready to serve.
6. 6. Genuine Spare Parts: We use only authentic spare parts in our services.
7. 7. No Overcharging: We never charge for unnecessary parts, services, or guarantees.
8. 8. First-Time Fix Approach: We aim to resolve issues on the first visit and promptly report any additional findings.
9. 9. Environmental Responsibility: We address environmental sustainability concerns where appropriate.
10. 10. Adherence to Best Practices: We strictly follow all best practices outlined in the CIRM Code of Practice.

By adopting the CIRM Code of Practice, Radio Holland reaffirms its dedication to excellence and reliability in serving the maritime industry.